화학공학소재연구정보센터
Journal of Loss Prevention in The Process Industries, Vol.44, 112-118, 2016
Perspectives on human factors in a shifting operational environment
A significant number of catastrophic incidents occur primarily due to human factors. Despite the use of advanced automation, the implementation of more sophisticated management systems and increased training, many organizations are still finding that their approaches to reducing incidents are failing. This paper looks at why addressing human factors in today's shifting operating environment is important to reduce incidents and shares insights in the following three key areas for incident prevention: The critical need to deepen incident investigations; Why technical solutions and automation may not be sufficient; and How expectations affect behaviour and the role of biases and preconceptions in human errors. These factors are reviewed from the perspective of operational discipline, an expanded view of leadership and the power of interdependent culture. Whether applied to safety, reliability, quality or capital effectiveness, the insights provided in this white paper will help readers appreciate the opportunities to broaden, as well as deepen, their human factor perspectives to reduce their organization's risks and strengthen their performance at all levels. This paper was prepared by the author in his personal capacity. The opinions expressed in this paper are the author's own and does not reflect the view of the organization in which he is currently employed. (C) 2016 Published by Elsevier Ltd.